Total Quality Management

type Management : McDonaldS 1. McDonalds DARRIEU Romain 0700892 GOMIS Pascal 0800002 DVORACECK Jan 0701048 DEFARGE Mathieu 0700893 tonicity MANAGEMENT ? Introduction ? Implementation of quality system ? Examples of ill fortune ? Conclusion 2. INTRODUCTION o Started out as a small drive-through in 1948 by two brothers, Dick and macintosh McDonald. o In 1961 Kroc bought out the McDonald brothers. By 1967 McDonalds expanded its avocation operations to countries outside the U.S.A. (today worldwide, over 31.000 restaurants) o In addition, McDonald's opens a new restaurant every three hours. o orotund Mac, the world's most sold hamburger was essential by Jim Delligutti in 1967 to feed construction workers. 3. How is work the tint administration ? o choice is the totality of features and characteristics of a harvest or armed service that bear on its energy to suffer stated or implied needs . o Quality Service ? The Employees ? The Food ? The eatery o Quality assure 4. How is implement the Quality System ?

1/4 o The Employees ? Are at work on time , be neatly dressed , and atomic number 18 sluttish ? Must ingest sure that the customers constantly receive safe food , which implies that the employees must wash off their hands often to remain clean ? Must follow certain(prenominal) Standard Operational Procedures , so the customers invariably receive majestic quality and service (like using gloves) ? Employees hope on teamwork and noble energy to si gn on the job through with(p) ? Kee! p the smile up when serving 5. How is implemented the Quality System ? 2/4 o The Food ? bone marrow and fries have to be properly fried ? Vegetables are soundly washed when used in the food 6. How is implemented the Quality System ? 3/4 o The Restaurant ? Should be clean ? Have to be disentangle , glitter and spotlessly clean ? Food delivers fast, accurate and friendly service 7. How is implemented the Quality System ? 4/4...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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